MaidTeam Terms and Conditions

A few things to know before getting started:

Welcome to MaidTeam. These terms of service govern your use of our cleaning services. By booking our services, you agree to these terms.

• “Service” refers to the cleaning services provided by MaidTeam.
• “Customer” refers to the individual or entity booking and paying for the service.
• “Staff” refers to the employees or contractors providing the cleaning services.

Our cleaning services include, but are not limited to:

• General cleaning of all accessible areas, including dusting, sweeping, mopping, and vacuuming.
• Bathroom cleaning, including sinks, toilets, showers, and mirrors.
• Kitchen cleaning, including wiping down surfaces, cleaning sinks, and exterior cleaning of
  appliances.
• Emptying trash bins and replacing liners.

The following services are not included unless specifically agreed upon in writing:

• Deep cleaning of carpets and upholstery.
• Cleaning of exterior windows taller than 8 ft from the ground level.
• Cleaning of hazardous materials or areas affected by mold or mildew.
• Handling of delicate or valuable items, such as artwork, antiques, or electronic
  equipment.

Once you have chosen your service, our team will exclusively focus on the selected tasks, refraining from additional services. If you desire any extras, please pre-book them 2 days minimum in advance.

At MaidTeam aim for 100% satisfaction. Please report any issues within 24-48 hours of service completion for us to address them promptly.

It’s essential to note that the quoted prices are based on the information you provided, and any deviations may necessitate adjustments to the final cost. Although we strive to maintain consistent pricing, factors such as heavy soiling, mineral deposits, or pre-existing damage need to be discussed before the commencement of work and may be charged additional. Any additional cleaning tasks or unforeseen circumstances requiring extra work will be communicated to the client, and any price adjustments will be discussed and agreed upon before proceeding. Our commitment is to be transparent and honest with you.

Payment Terms: Payment is due upon completion of the service. We accept credit cards, Venmo, cash, or checks. Any additional cleaning requests that were done on the day of cleaning will be billed separately.

If selected the incorrect service package based on the number of bedrooms, bathrooms, living room, and kitchen, may result in an adjustment to match the appropriate pricing.

MaidTeam is committed to maintaining the confidentiality of all client information. Both parties agree to keep all confidential information private and not disclose it to any third party without prior written consent, except as required by law. Confidential information includes but is not limited to, personal details, property details, security codes, financial information, and any other sensitive information shared during the course of our service.

Our staff members are trained to handle client information with the utmost discretion and professionalism. Any breach of this confidentiality agreement by either party may result in termination of the service agreement and potential legal action.

Recurring Services – Frequency Changes:

Following the required 24-hour advance notice, please keep in mind that recurring services are automatically scheduled and charged according to the quoted rate. However, if the frequency of your services exceeds your initial choice, a higher rate will be applied for subsequent services.

Recurring Services – Rescheduling:

To provide consistent and uninterrupted service, we have implemented the following policy regarding rescheduling recurring cleaning appointments: If you decide to reschedule a recurring service appointment, please note that our cleaning team will still be scheduled to arrive at your premises on the originally scheduled date and time. This ensures that your regular cleaning service is maintained and any disruption is minimized.

We reserve the right to reschedule or cancel any cleaning service due to unforeseen circumstances such as trac delays, stang shortages, or geographical constraints. In such cases, we will notify you as soon as possible to arrange an alternative appointment.

Hazardous Materials & Conditions:

To ensure the safety and well-being of our cleaners, we regret to inform you that we are unable to provide cleaning services for areas contaminated with:

• Blood, vomit, animal waste, mice feces, roach feces, human waste, or litter boxes.
• Homes with any type of insect or animal infestations, including but not limited to fleas, roaches, spiders, or bed bugs. We reserve the right to decline service under these conditions.
• Broken glass

We appreciate your understanding and cooperation in maintaining a safe and hygienic environment for our cleaners. We appreciate your understanding and cooperation in maintaining a safe and hygienic environment for our cleaners.

Client’s Health and Safety:

Please inform us of any allergies to cleaning products in advance.

Home requirements:

We require all properties to have functioning air conditioning, electricity, and running water to ensure optimal working conditions for our team. Failure to meet these requirements may result in the postponement or cancellation of cleaning services until the necessary utilities are restored. We appreciate your cooperation in maintaining these essential amenities.

Home requirements:

We request that our staff be provided with a comfortable working environment, including adequate heating and air conditioning. Cleaners are authorized to adjust the heat or AC to ensure a comfortable temperature while they work. Rest assured, we will return the settings to their original state before we leave.

Cleaner’s safety:

To ensure safety and comply with insurance regulations, our team cannot move furniture or use ladders higher than two steps. We apologize for any inconvenience this may cause. However, our professional window cleaning services are exempt from this restriction.

MaidTeam takes great care in providing quality cleaning services. However, we are not liable for:

• Any damage to property or items unless such damage is caused by our sta
• We are not responsible for any broken blinds as a result of our cleaning.
• The loss of personal items that are not secured before the cleaning service begins.
• Incidents arise from pre-existing conditions, such as weak or faulty surfaces or fixtures.

Our liability is strictly limited to the cost of the cleaning service provided on the day of the incident. In the event of any damage caused by our sta, please report it within 24-48 hours to enable us to address the issue promptly.

Property Condition:

To ensure a smooth and effective cleaning process, customers are responsible for:

• Securing all valuables and personal items before the arrival of our cleaning staff.
• Providing safe and unobstructed access to the areas to be cleaned, including keys,
  access codes, and any necessary instructions for security systems.
• Informing us in advance of any specific cleaning requirements or areas that need special attention.
• Updating us on any changes in phone number, email, and address.

Failure to meet these responsibilities may result in a rescheduled service or additional
charges.

• Customer Termination:
• Customers have the right to terminate services at any time by providing a 48-hour minimum notice. This can be communicated to our customer service team via phone (415)890-5424 or email at maidteam.info@gmail.com
• MaidTeam Rights:
• MaidTeam reserves the right to refuse or terminate service under certain conditions. Grounds for refusal or termination may include but are not limited to:
• Unsafe working conditions.
• Uncooperative or hostile behavior from the client or individuals present during service.
• Violation of company policies or terms and conditions.
• Failure to provide access to necessary areas for cleaning.
• Any other circumstances that compromise the safety and well-being of our team or the successful completion of the service.

3. Final Settlement:

• Upon termination, both parties will settle any outstanding payments, fees, or other
  obligations.